Return & Refund Policy
Last updated: August 2026
As a wholesale custom packaging manufacturer, our return and refund policy is designed to be fair and clear for both parties.
Stock (Non-Custom) Products
- Returns accepted within 7 days of delivery
- Products must be in original, unused condition with original packaging
- Buyer is responsible for return shipping costs
- Refund issued within 5-7 working days after we receive and inspect the returned goods
Custom-Printed / Custom-Made Products
Because custom-printed and custom-molded products are made to your specifications, we generally do not accept returns or exchanges for custom orders unless:
- The product has a manufacturing defect confirmed by our quality team
- The product does not match the approved artwork or specifications
- Quality issues are reported within 7 days of delivery with photographic evidence
For confirmed quality issues on custom orders, we offer:
- Replacement production at no additional cost, or
- Partial refund proportional to the defective quantity, or
- Full refund for goods returned to our facility (buyer pays return shipping)
What Is Not Covered
- Normal wear and tear
- Damage caused by improper use, storage, or handling
- Color variations due to monitor settings or minor batch differences within industry tolerance
- Delays caused by shipping carriers or customs
- Products that have been used, assembled, or modified
How to Request a Return or Refund
- Contact us at gary@plasbottle.com within 7 days of delivery
- Provide your order number and photos of the issue
- Our team will review and respond within 24-48 hours
- If approved, we will provide return instructions or arrange replacement
Refund Processing
Approved refunds are processed to the original payment method within 5-10 working days.
We stand behind the quality of our products and will work with you to resolve any issues fairly. Contact us anytime at gary@plasbottle.com.
